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Problem-solving toolkit

Prof Luke Clements has developed a problem-solving toolkit  which aims to support disabled people and their carers who are encountering difficulties with statutory agencies in respect of health, social care, and education support services. It is highly accessible, very practical, and very easy to use. It includes examples of the kind of disputes that regularly arise and some of the tactics employed by the agencies. It puts forward a wide variety of things that you can do to move things on to a resolution. These include practical tips on how to conduct your dealings with the agency, and even extends to sample letters that can be used for different situations. A very supportive tool for carers....and it can be found at


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